We contact you
An ASA representative will introduce our company, explain why we are calling and schedule a convenient assessment time.
For Members & Families
We are here to make the process feel clear and comfortable.
If ASA has contacted you about an assessment or home service, your health plan or care team may have asked us to evaluate and address a need within your home.
Before we arrive
You deserve to know who is coming into your home.
ASA Home Services is a New York-based, full-service home solutions provider. We understand the concern, recommend an appropriate solution and, when authorized, manage the work respectfully from beginning to end.
- We will identify ourselves and confirm the purpose of the visit.
- We listen first and explain what we are reviewing.
- We respect your privacy, belongings and living space.
- You are welcome to have a family member or caregiver present.
- You do not need to clean or make your home “perfect” for us.
What to expect
From the first phone call to completed service.
We visit your home
We listen to your concerns, review the area involved and may take measurements or photographs needed to document the request.
We prepare the recommendation
ASA sends the assessment information to the appropriate health-plan contact for review when plan authorization is involved.
We manage the service
If services are authorized, ASA schedules the work, stays in communication and manages the project through documented completion.
Common questions
A few things members often want to know.
What happens during an in-home assessment?
We discuss the concern, review the relevant area and gather the measurements, observations and photographs needed to prepare a clear recommendation. We explain what we are doing as we go.
Does the assessment mean the service is approved?
Not always. When a health plan is involved, the plan reviews the assessment and determines authorization and coverage. ASA will communicate next steps once we receive direction.
Can a family member or caregiver join the visit?
Yes. You may have someone you trust present or available by phone, especially if they help you make household decisions.
How can I verify that the call is really from ASA?
Call our office directly at 914-380-3923 or email info@asahomeservices.com. We will be happy to verify the representative, referral and appointment details.
Connect with ASA
Need to verify a call or appointment?
Please contact ASA directly. We are happy to confirm why we reached out and answer questions before your visit.